CLIENTS

You can find our products in selected stores in Austria, Germany, France and other countries across europe as well as in our online shop. If you have questions, please have a look at our FAQs or feel free to contact us. If you like to stay informed about what is going on you can find us on Facebook or sign up to our newsletter.

DEALERS

The story of Riggler is a story about people, the ones who make the products, those who sell and those who wear them. Our list of dealers is growing daily and we would love to welcome you on board. If you want to sell our stuff, have a question or anything else, you would like to share with us,  please contact Christian Riegler.

MEDIA

You are a journalist or working in the media industry longing for more information about our products, the people involved and what «Made in the Alps» is all about? We have already put together some information for you. However, we would prefer a personal encounter and encourage you to  get in touch with us.

 

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FREQUENTLY ASKED

We make straightforward products of the highest quality. And we want our customer services to be in line with them. To us this means free shipping, a comprehensive money-back-guarantee and hassle-free processing. At this point we also have to have some «small print» for judicial reasons. It is more about not getting sueed ourselfts by some nitpicking lawyers. If anything is unclear, just drop us a line at info@riggler.eu

 

Shipping information

In general we don’t charge for packaging or shipment, apart from cash-on delivery-services. You only pay for the product, not for the delivery. The shipment goes through the Austrian postal service or an international delivery service which usually deliver our products within three to five days. We ship to all countries of the European Union, Switzerland, Liechtenstein and Canada. We also ship to other countries, but have to calculate the shipment costs first.

The costs for COD deliveries per shipment within Austria amount to 3.50 Euros and 8.50 Euros within the European Union. If you pick three and more products we take care of the cash on delivery costs (COD). Unfortunately, a cash on delivery shipment to Switzerland, Liechtenstein or to Canada is not possible.

Payment information

Our retail prices are based on the Euro and contain the austrian value added tax of 20 percent. The given retail prices in other currencies are non-binding and serve merely for your orientation. The settlement occurs in Euro. Currently we accept both leading credit cards Visa and Mastercard, Paypal and cash-on delivery.

Money back guarantee

Our products are developed, produced and shipped with great care. Should you, for some reason, not be satisfied with a product, you can send it back without giving a reason within a delay of 14 days. We will give you a full refund providing the product doesn’t show signs of usage and we have no return shipping costs.

Exchange and returns information

For the rare occasion, that you are not satisfied with a product or it was damaged during transport, you can rely on our money-back-guarantee. If you want to return a product, please let us know beforehand. Send a short message to info@riggler.eu if you want us to exchange the item oder refund the money. Our shipping address is Riggler e.U., Neualmerstrasse 33, 5400 Hallein, Austria.

Care instructions

Since our products are made of different materials and techniques, we can not provide general care instructions. But there is a small label inside everyone of our beanies, that tells you what to do and what not. It uses the international laundering and drycleaning symbols, so it should be quite self-explanatory.

General terms and conditions

GENERAL

Contractual services made by Riggler e.U. are provided or made in accordance with the following conditions only. By taking note of these terms and conditions, the party to the contract is agreeing to their forming a part of the contract to be concluded with Riggler e.U.

CONCLUSION OF CONTRACT

1. By placing an order, the party to the contract makes a binding declaration that they wish to acquire the goods ordered from the website. 2. Riggler e.U. is entitled to accept the party to the contract’s offers within a period of two weeks from receipt. The contract is concluded if Riggler e.U. provides written confirmation of acceptance of the offer by post or by e-mail or makes the delivery within this period. It is sufficient that the goods are dispatched or a confirmation is posted within this period.

SUBJECT OF THE CONTRACT

The subject of the contract is solely the goods which are expressly confirmed by Riggler e.U. or are dispatched against an order placed by the party to the contract.

DELIVERY AND PAYMENT

1. Riggler e.U. Is entitled to effect delivery of the goods forming the subject of the contract within a period of two weeks from the acceptance of the offer by Riggler e.U. Normal delivery takes place within 3 to 5 days. 2. All prices given are in euros and are inclusive of vat, packaging and Postage, if not otherwise declared. 3. Goods are delivered by Riggler e.U. against credit card, bank transfer, or cash in advance. Unless otherwise agreed payment will be collected by cash on delivery. 4. The party to the contract may, after receiving the order confirmation, make payment by bank transfer (citing their customer number ) or credit card.

RESERVATION OF OWNERSHIP

The goods forming the subject of the contract remain the property of Riggler e.U. until they have been paid for in full.

RIGHT OF CANCELLATION AND RETURN OF GOODS

1. In exercising the right of cancellation , the party to the contract must return the goods, if the goods can be dispatched as a package. 2. The party to the contract must pay compensation for the value of any deterioration arising through the proper use of the goods. The party to the contract must exercise proper care when examining the goods. Any loss in value arising from any usage beyond simple examination, such that the goods can no longer be sold as new, must be borne by the party to the contract. 3. Where the party to the contract exercises his right of cancellation, Eiggler e.U. will reimburse payments already made within 20 days, as soon as the party to the contract has effected the return of the goods. 4. Where damaged or used goods are returned, Riggler e.U. expressly reserves the right to assert claims for compensation.

WARRANTY

For defects in the goods forming the subject of the contract, the terms of the implied warranty are effective. 1. The party to the contract is obliged to examine the goods immediately on receipt. Riggler e.U. must be notified of damage arising during transportation or obvious defects. If the party to the contract fails to examine the goods and to notify damages the party to the contract does not lose his warranty claims. 2. The warranty does not include normal wear and tear. 3. The party to the contract is granted a guarantee in the legal sense only where this is expressly specified in writing by Riggler e.U.

DATA PROTECTION

In order to complete orders , Riggler e.U. will save the party to the contract’s personal details and, where necessary, pass these on to third parties for this purpose. All personal data is treated in confidence.

CONCLUDING PROVISIONS

If individual provisions of the contract between Riggler e.U. and the party to the contract including these general terms and conditions of business are or become in part or in full invalid, this will not affect the validity of the remaining provisions. The applicability of statutory law which is not excluded or supplemented by these general terms and conditions of business is not affected.

INTERNET-SPECIFIC ADDITIONS

Privacy and security are very important to us. Despite careful control we assume no liability for the content, functionality or technical availability of external links that are available from this page. Therefore only their operators are responsible. You can visit our web pages without telling us who you are. We only know the name of your Internet Service Provider (ISP), IP address, the website from which you visit us, and which pages you visit with us. This information is evaluated only for statistical purposes. You will remain anonymous on the individual user level. Personal data is only collected if you provide it to us, for example when ordering products. As part of the personalized services your data will be processed under the condition of your consent for the purposes of advertising and market research and to improve customer service. Riggle e.U. will not disclose your personal information except in the following cases, or disclose to third parties. We do not disclose your personally identifiable information about you to third parties unless you have consented to the transfer, the transfer for the implementation of the offers or services that you desire to claim, is necessary or an enforceable administrative or judicial order has occurred or if it is necessary to to prevent unauthorized use of our offers or services. You can withdraw your consent at any time with effect for the future.

This website, including all elements as pictures, illustrations, graphics, text, hypertext, etc. is protected by international copyright laws. We expressly point out that any use, this applies especially to reproduction and storage of any kind without written consent of Riggle eU, is prohibited and punishable.

General terms and conditions of business for private customers of www.riggler.eu

 

IMPRINT

Riggler e.U., Dornberggasse 2a, 5020 Salzburg, Austria
Phone +43 (0)650 6809331, Fax +43 (0)6245 21663, Email info@riggler.eu

Commercial register number: FN 288390d at the commercial court Salzburg. Managing director: Christian Riegler. Sales tax identification number: UID AT U63092717. Authority according to the ECG: Magistrat der Stadt Salzburg.